An interesting article from my local paper's online version:
Read the commentary from the locals. When I moved, we changed the cable setup in my mom and dad's home. They had basic cable, but I needed digital and high speed to keep my internet service. This guy showed up, and I don't know how he managed to get a job as an independent contractor. He messed up the wires, and it took him over 4 hours to set up the line for one computer and three televisions. He even had the audacity to tell me "we don't hook up vcr's or dvd recorders, just televisions, sorry you're on your own". Frustrated, I said to him "fine then, what the he!! do you do, nothing!" I called customer service, told them what happened, and was quickly told it was my fault for being so nasty to the technician, that I shouldn't have said anything to him about hooking up any additional equipment. What????? Never in my life have I heard of such a thing, not doing the job they are paid to perform.
Blue Ridge Communications needs to watch out, because what happened to me isn't the first incident reported about their lousy service. They might have several dozen angry customers show up at their Gilbert office with hammers *EG*